Cable Forum - View Single Post - How can I get Virgin to fix my broadband?

paulmorriss · 28-04-2009, 09:22

I thought I'd update the forum with how I got on. In the end I gave up on ringing technical support and wrote a letter to customer complaints. There had been a fault in my area from January to March, but once that was fixed and I was still getting problems they concluded it was my modem, so sent me a new one. That fixed the problem.

So I'm happy now.

28-04-2009, 09:22	#8
paulmorriss Inactive Join Date: Feb 2009 Posts: 5	Re: How can I get Virgin to fix my broadband? I thought I'd update the forum with how I got on. In the end I gave up on ringing technical support and wrote a letter to customer complaints. There had been a fault in my area from January to March, but once that was fixed and I was still getting problems they concluded it was my modem, so sent me a new one. That fixed the problem. So I'm happy now.