Quote:
Originally Posted by broadbandking
If the modem is OK then no he wouldn't need to go to the cab, been as your not a tech you wouldn't know so I think Moldova is correct, the levels would have to corrected at the cab and then the tech would have to check the levels and connection in the house so he would need access to the house
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Being as I have a MCSE, A+, N+, BSc Software Engineering and own my own shop. Yeah I do believe I have an idea :P
To be honest I just dont trust VM staff to do a great job.
An example.. Tonight on virginmedia.support.broadband
One person has had a problem since OCT/NOV last year, and when asked about their ticket status, the tech support said "I have no new information". (thread title - F000936109. update)
That is why I would want to do it myself.