Just got off the phone with Virgin Mobile sales rep.
On Friday 24th April I ordered a V14 package with E63 handset on an 18 month contract. I gave the VM customer services rep my bank direct debit and credit card details and agreed a credit check and the contract terms - I am an exisiting vm broadband, phone and tv customer.
I was advised that I would received contract confirmation via email and the phone/contract would be delivered on saturday neither of which I received.
I chased the order today and was surprised to be told that they have no record of my order....
useless - not sure I can be bothered to do it all again - your loss VM
