Quote:
Originally Posted by Moldova
He could always ring up and speak to India as they are at work. 
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Probably not a good idea I imagine he actually wants some answers rather than to spend the next 30 minutes repowering stuff, disabling antivirus, etc.
EDIT: And yes I know this stuff does fix issues occasionally, it's just the way that rather than try and actually diagnose an issue or listen to the customer those lovely people over there tend to force you to do it anyway even if it's clear the fault isn't related to CPE.