Cable Forum - View Single Post

ben5732 · 26-04-2009, 02:28

hey all

recently been having a few problems with my virgin media connection, over the past 4-5 months ive been having occasional disconnects unplug replug worked again all this with an old 120 modem, recently about 2 weeks ago was constantly disconnecting even rebooting the modem just left lights flashing on the modem, got around to phoning virgin who sent me a new modem which arrive 2 days ago.... GREAT i thought.... plug it in set it up with them get it activated.... late evening... disconnect.... damn i think! reconnect it all works fine i think ah well just a hickup, now tonight its dissconnected no joke 10+ times in about 4-5 hours rebooting the modem aint helping, yet if i remove the wire from the wall to outside from the modem then reconnect it when its switched on 1/5 times it works again but 5 mins later dies again with the ready light flashing continually. here is my upload download etc.

Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 3.7 dBmV
Downstream SNR : 40.7 dB

Upstream Frequency : 34000000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 51.5 dBmV
Upstream Mini-Slot Size : 2

and some of the logs

Sun Apr 26 00:18:55 2009 Sun Apr 26 00:18:55 2009 Information (7) MAP w/initial maintenance region received
Sun Apr 26 00:18:54 2009 Sun Apr 26 00:18:54 2009 Critical (3) No Ranging Response received - T3 time-out
Sun Apr 26 00:18:54 2009 Sun Apr 26 00:18:54 2009 Information (7) MAP w/initial maintenance region received
Sun Apr 26 00:18:53 2009 Sun Apr 26 00:18:53 2009 Critical (3) No Ranging Response received - T3 time-out

anyone have any ideas what is going on? cheers.

26-04-2009, 02:28	#1
ben5732 Inactive Join Date: Apr 2009 Posts: 1	constant disconnects hey all recently been having a few problems with my virgin media connection, over the past 4-5 months ive been having occasional disconnects unplug replug worked again all this with an old 120 modem, recently about 2 weeks ago was constantly disconnecting even rebooting the modem just left lights flashing on the modem, got around to phoning virgin who sent me a new modem which arrive 2 days ago.... GREAT i thought.... plug it in set it up with them get it activated.... late evening... disconnect.... damn i think! reconnect it all works fine i think ah well just a hickup, now tonight its dissconnected no joke 10+ times in about 4-5 hours rebooting the modem aint helping, yet if i remove the wire from the wall to outside from the modem then reconnect it when its switched on 1/5 times it works again but 5 mins later dies again with the ready light flashing continually. here is my upload download etc. Downstream Frequency : 586750000 Hz Downstream Modulation : QAM64 Downstream Symbol Rate : 6952 Ksym/sec Downstream Interleave Depth : taps12Increment17 Downstream Receive Power Level : 3.7 dBmV Downstream SNR : 40.7 dB Upstream Frequency : 34000000 Hz Upstream Modulation : QAM16 Upstream Symbol Rate : 2560 Ksym/sec Upstream transmit Power Level : 51.5 dBmV Upstream Mini-Slot Size : 2 and some of the logs Sun Apr 26 00:18:55 2009 Sun Apr 26 00:18:55 2009 Information (7) MAP w/initial maintenance region received Sun Apr 26 00:18:54 2009 Sun Apr 26 00:18:54 2009 Critical (3) No Ranging Response received - T3 time-out Sun Apr 26 00:18:54 2009 Sun Apr 26 00:18:54 2009 Information (7) MAP w/initial maintenance region received Sun Apr 26 00:18:53 2009 Sun Apr 26 00:18:53 2009 Critical (3) No Ranging Response received - T3 time-out anyone have any ideas what is going on? cheers.