martyh

hi all,
i have tried to re-install the vista operating system on my sons packard bell pc.i have re-installed from the recovery partion everything appears to be going ok untill the system boots for the first time all i get is "please wait while windows starts for the first time" this screen sits there making no progress at all
the pc was purchased from curries christmas 2007 so it's just over a year old what i really need is a vista instalation disk but were not supplied,one as is the norm nowadays,as i think the image is not copying properly
is there anybody out there who could advise me on the best course of action as i feel that when i purchased the pc i also purchased a valid vista licence and should be able to get an instalation disk