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scrotnig · 25-04-2009, 17:28

I've recently experienced a drop in speed on my 20mb service in Manchester - down from around 19mb to less than 8.

In the newsgroups, tech support asked for my downstream power levels, I posted that they were as follows:

Downstream SNR : 38.5 dB
Downstream Receive Power Level : 12.1 dBmV
Upstream transmit Power Level : 53.0 dBmV

They have come back to me saying that is very high and requires an engineer visit...is that correct? I want to check before arranging an engineer as I've done this before and it turned out to be incorrect....I have to book time off work to get an engineer so I need to be certain.

25-04-2009, 17:28	#1
scrotnig cf.mega poster Join Date: Jun 2003 Posts: 2,499	Downstream power level I've recently experienced a drop in speed on my 20mb service in Manchester - down from around 19mb to less than 8. In the newsgroups, tech support asked for my downstream power levels, I posted that they were as follows: Downstream SNR : 38.5 dB Downstream Receive Power Level : 12.1 dBmV Upstream transmit Power Level : 53.0 dBmV They have come back to me saying that is very high and requires an engineer visit...is that correct? I want to check before arranging an engineer as I've done this before and it turned out to be incorrect....I have to book time off work to get an engineer so I need to be certain.