[markcampbell]

Yeah mate thats what im in the middle of doing. They admit theres no fault with my modem or even router (got a nice guy in scotland wales england somewhere lol) and he seemed to be very very helpful and not reading from some stupid script. Also explained to me he was using the exact same router as me recently updated like mine (firmware) and he was not having issues. He more or less said theres a problem at their end but suddenly the line died? LOL (line completly died for some reason and came straight back on). Well to be honest i couldnt be bothered calling back waiting on hold to most likely NOT get a helpful person.

So far ive gotten over £100 refund off them and i am aiming for more. Solicitor even says and i quote "service isnt fit for purpose"

Yes thats right babies OVER £100 so far. Was going to demand an engineer out but i just started redecorating the room the modem is in and i wont get it tidy im sure but hes here. Hey i have some dignity dont want him tripping over paint buckets and stuff lol. Would they need to go into that room or can they do it from the outside box? What way did he check yours? Btw i got a new free modem too as they and i quote 'thought it was a problem there' which took them over a week to bloody order and send me when it was supposed to be sent next day

So long story short i suggest going the formal complaint hammer them for as much as you can get then do what im gonna do look at other ISPs where they dont screw you around.

PS: this aint anything personal to VM staff that uses this forum but you gotta admit VM is getting a hell of a low rating for their customer services these days