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telfordcable · 25-04-2009, 00:57

just been on the phone, surprise they still working 24-7. They ask me why I would want to come back to virgin after cancel my 50 meg 2 days ago. I explain about download transfer rate isn't enough on sky max. They say to me in order to have your 50mb back, you need to pay £80 again to get installation date booking but I say to them, hang on, I already got my 50mb cable modem, can't you switch it on straight away? they say no, we cannot switch it on for you but it can switch it on for either 10 or 20 meg but the 50 meg - you still need a tech man to come out again.

That's is stupid. I told them I think about it over the weekend and phone back on monday to place 50 meg order or not.

25-04-2009, 00:57	#66
telfordcable cf.mega poster Join Date: Apr 2007 Location: Telford Services: 5G Three 599/21 Posts: 1,299	Re: Left virgin just been on the phone, surprise they still working 24-7. They ask me why I would want to come back to virgin after cancel my 50 meg 2 days ago. I explain about download transfer rate isn't enough on sky max. They say to me in order to have your 50mb back, you need to pay £80 again to get installation date booking but I say to them, hang on, I already got my 50mb cable modem, can't you switch it on straight away? they say no, we cannot switch it on for you but it can switch it on for either 10 or 20 meg but the 50 meg - you still need a tech man to come out again. That's is stupid. I told them I think about it over the weekend and phone back on monday to place 50 meg order or not.