Quote:
Originally Posted by roscosoca
I finally got through to a Virgin Technician (UK Based called Paul) yesterday and he moved me to a different DHCP server and that was it Problem resolved.
Knowing this and even after I had told the Virgin people on the phone several times that my modem was not picking up an IP address, why did it need a week to be resolved? It makes one so angry.
Can I make a claim for compensation?
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Compensation for loss of service which would be restricted as Ben said to a week's broadband fee. Compensation for loss of business - no, as you should be using the business broadband service which has a service level agreement.