Cable Forum - View Single Post - o2 Wi-Fi question

chrisjones · 23-04-2009, 21:08

In the end their cock ups cost them three phones. Firstly they sent me an N95 silver by mistake, I had ordered an N95-8gb. They expected me to pay to have it sent back via courier which I refused, they never came to collect it! Next they fobbed me of, or at least tried to 4 times in a row with reconditioned handsets. Each time I was told it was a new handset only to find faults with each handset. On the 6th time of calling the CS person promised to send a new hand set and told me I could keep the 'reconditioned' phone as they were effectively giving me an upgrade! How that works I'll never understand, but the result is a new N95 and two N95-8GB's. Silly 02!

23-04-2009, 21:08	#12
chrisjones Inactive Join Date: Dec 2005 Location: Knaresborough UK Age: 46 Services: 100mb BB TiVo 500gb TV L Phone - Evening / Weekends Posts: 833	Re: o2 Wi-Fi question In the end their cock ups cost them three phones. Firstly they sent me an N95 silver by mistake, I had ordered an N95-8gb. They expected me to pay to have it sent back via courier which I refused, they never came to collect it! Next they fobbed me of, or at least tried to 4 times in a row with reconditioned handsets. Each time I was told it was a new handset only to find faults with each handset. On the 6th time of calling the CS person promised to send a new hand set and told me I could keep the 'reconditioned' phone as they were effectively giving me an upgrade! How that works I'll never understand, but the result is a new N95 and two N95-8GB's. Silly 02!