Thread: 20 MB Woes - Virgin is killing me
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Old 23-04-2009, 18:46   #6
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Re: 20 MB Woes - Virgin is killing me
Quote:
Originally Posted by roscosoca View Post
I am subscribed to Virgins 20 MB service and have been pretty much problem free for 2 years. Last Friday 17th April, I woke up to find hat Virgin had suspended my service as I had not paid my bill. My bad! For private reasons, I do not pay my bills with direct debit but I am cool with that. I pay virgin the admin overhead. In any case, I called them straight away and paid my bill upon which they told me the service will resume in the next 24 hrs. TV (V+)and phone came backk on within hrs. A week later, I am still waiting for my Internet service to resume.

I have called virgin several times, always land with with some friendly, well mannered idiots from India who cannot really help and don't have access to a lot of info, Virgin have sent a technician around and still no access. In terms of ETA, every time i call, I get told it might take anything up to 5 days.

What I hav got from the event log on my modem is that the modem is sending out a DHCP request but not getting an offer back hence no IP address. Surely, It cannot be that difficult to get a DHCP server working

I need to escalate this as I work from home. I am having to go to internet cafes to get online but I run a coupl of serrvers at home and this is just killing my business. How can I escalate this to someone who can help?

The irony is I was contemplating upgarding to their 50 MB service but now I am worried about further disruptions
had a 50meg customer today with exactly same problem,changed the modem and left the sub happily browsing
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