I am assuming that as you have VM 20MB service (and not NTLTelewest Business package) that you have the domestic service.
T&C do say:
Quote:
You are responsible for the way the services are used. You must not use the services to do any of the following acts or allow anyone else to use the services to do such acts:
h. Use any services (including, but not limited to, phone services) for commercial or business purposes;
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It might be worthwhile changing to the business service if you need a guaranteed level of service?