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txtman21 · 23-04-2009, 09:23

Hi all,

Right, I've had an engineer out this morning.

In a nutshell all I have to say is Virgin Media, are absolutely, completely, without a doubt, USELESS.

They admit there is a problem with the UBR I'm on, but because it's a Motorola UBR, they don't have the correct tools to monitor the connection properly, and keep logs. I ask you this, What kind of an ISP doesn't keep logs on traffic???

So apparently, I have to keep ringing back whenever the problem occurs, but because it's so intermittent, by the time I actually get through to a 2nd line support person, provided I've managed to convince the 1st Line Support person that I actually need to speak to one, the connection will be back up, and I'll get the usual rubbish of "Please ring back when it happens again".

They've EVEN admitted that by putting me back on my old UBR (the one the business connection is on) would cure my problem, but because I'm a 20meg Customer, they won't do that.

What Kind of Customer Service is this? It's absolutely useless!! If I wasn't tied into a contract, I'd be on BT quicker than you could say BOO, because I'm absolutely, at my witts end of having to deal with these so called "Network Engineers" who can't even diagnose a problem on a piece of network equipment.

I sincerely hope they get their butt's in gear, because this is really REALLY PATHETIC, I expect better from an ISP of this size.

Well, at least one things improved, they actually ADMIT to having a problem, instead of blaming it on my damn Anti-Virus!!

On the brightside, the Engineer that came to my house this morning, was very understanding, very helpful, and very sympathetic to my situation. If only the 2nd Line Support people could be the same.

Rant OVER.

23-04-2009, 09:23	#21
txtman21 Inactive Join Date: Aug 2005 Location: Leeds Area Age: 37 Services: 20Meg Broadband Posts: 19	Re: Constant Disconnection Issues Hi all, Right, I've had an engineer out this morning. In a nutshell all I have to say is Virgin Media, are absolutely, completely, without a doubt, USELESS. They admit there is a problem with the UBR I'm on, but because it's a Motorola UBR, they don't have the correct tools to monitor the connection properly, and keep logs. I ask you this, What kind of an ISP doesn't keep logs on traffic??? So apparently, I have to keep ringing back whenever the problem occurs, but because it's so intermittent, by the time I actually get through to a 2nd line support person, provided I've managed to convince the 1st Line Support person that I actually need to speak to one, the connection will be back up, and I'll get the usual rubbish of "Please ring back when it happens again". They've EVEN admitted that by putting me back on my old UBR (the one the business connection is on) would cure my problem, but because I'm a 20meg Customer, they won't do that. What Kind of Customer Service is this? It's absolutely useless!! If I wasn't tied into a contract, I'd be on BT quicker than you could say BOO, because I'm absolutely, at my witts end of having to deal with these so called "Network Engineers" who can't even diagnose a problem on a piece of network equipment. I sincerely hope they get their butt's in gear, because this is really REALLY PATHETIC, I expect better from an ISP of this size. Well, at least one things improved, they actually ADMIT to having a problem, instead of blaming it on my damn Anti-Virus!! On the brightside, the Engineer that came to my house this morning, was very understanding, very helpful, and very sympathetic to my situation. If only the 2nd Line Support people could be the same. Rant OVER.