Cable Forum - View Single Post - Virgin Media

DABhand · 23-04-2009, 00:14

Technically it is 75%, with 20mb you will rarely ever get 2.5MB/s just over 2MB/s, so when you work that out with the 75% it is correct.

But your other points are true in your complain to the ASA, but unfortunately the ASA is for advertisements and not the products offered to customers, that then falls into the lap of the Trading Standards.

But, after telling them I gave them a 1 month notice, they phoned me up begging me to come back.

And got the usual lies of "every ISP throttles customers" and "ADSL will only give you a maxium 5mb/s".

I had 2 options..

Upgrade to 50mb, but pay the £80 fees, they wouldnt wave the £30 fee if I installed the modem and router and get the MAC address in their system by phoning them, and give me a -£67.50 to the bill which would have made it £12.50 (why they couldnt just remove some fees instead of this bill removal idea is beyond me).

or

Stay on 20mb (which I only really need) and have 3 months £41.60 and 9 months with near £5 taken off the bill, i.e. 1 year contract (and ill probably would have to phone up to keep the deal going) and then managed to get the 1st £41.60 bill free.

So I have given them 1 last chance, with an agreement to the year contract that if Traffic Management becomes too severe or if technical problems become persistant, then I can back out. There was no way I would have stayed another year with them with problems without a get out clause.

23-04-2009, 00:14	#27
DABhand Inactive Join Date: Feb 2007 Posts: 640	Re: Virgin Media - STM [BBC Watchdog] Technically it is 75%, with 20mb you will rarely ever get 2.5MB/s just over 2MB/s, so when you work that out with the 75% it is correct. But your other points are true in your complain to the ASA, but unfortunately the ASA is for advertisements and not the products offered to customers, that then falls into the lap of the Trading Standards. But, after telling them I gave them a 1 month notice, they phoned me up begging me to come back. And got the usual lies of "every ISP throttles customers" and "ADSL will only give you a maxium 5mb/s". I had 2 options.. Upgrade to 50mb, but pay the £80 fees, they wouldnt wave the £30 fee if I installed the modem and router and get the MAC address in their system by phoning them, and give me a -£67.50 to the bill which would have made it £12.50 (why they couldnt just remove some fees instead of this bill removal idea is beyond me). or Stay on 20mb (which I only really need) and have 3 months £41.60 and 9 months with near £5 taken off the bill, i.e. 1 year contract (and ill probably would have to phone up to keep the deal going) and then managed to get the 1st £41.60 bill free. So I have given them 1 last chance, with an agreement to the year contract that if Traffic Management becomes too severe or if technical problems become persistant, then I can back out. There was no way I would have stayed another year with them with problems without a get out clause.