Quote:
Originally Posted by Efour
Sunday evening and now today from about 9pm ish I have experienced a loss of connection but the sync light has stayed active.
Could not even connect to the modem diagnostics page for 90 minutes. Then all of a sudden it springs back to life... Im hesitant to report this as a fault without knowing if there are problems already recorded in the RM11 area in Hornchurch Essex.
a look in the log reported this
Time Not Established Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response. Time Not Established Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response. Time Not Established Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response. Time Not Established Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response. Wed Apr 22 21:17:25 2009 Wed Apr 22 21:17:25 2009
My router was not getting an IP address from the modem for all this time. I direct connection to the modem didnt do a thing either
Its an EX NTL area and my current signal levels are thus:
Cable Modem Downstream Downstream Lock : Locked Downstream Channel Id : 2 Downstream Frequency : 586750000 Hz Downstream Modulation : QAM64 Downstream Symbol Rate : 6952 Ksym/sec Downstream Interleave Depth : taps12Increment17 Downstream Receive Power Level : -2.9 dBmV Downstream SNR : 36.3 dB
Cable Modem Upstream Upstream Lock : Locked Upstream Channel ID : 4 Upstream Frequency : 37500000 Hz Upstream Modulation : QAM16 Upstream Symbol Rate : 2560 Ksym/sec Upstream transmit Power Level : 51.0 dBmV Upstream Mini-Slot Size : 2Ive had signal level problems about 4 months ago and an engineer came to adjust... Is it time to call yet again ??
thanks  |
Power levels are fine and ignore the logs.
Your Sync and Ready must both be on solid and not flashing to get a connection if they are flashing then you need to call Tech Support.