Cable Forum - View Single Post

txtman21 · 22-04-2009, 15:27

Hi all,

Just to keep you updated on my progress.

I rang VM yesterday - and after being told they don't hold any kind of historic data on connection drops, I'd have to ring back the next time it happened.

I thought, this wasn't good enough, as I had already had troubles for over a week - and no-one would admit to the problem. "What Anti-Virus are you using?"

So I told the 2nd person I rang back (a nice lady in India) quite straight but politely, "It has nothing to do with my firewall(s), Anti-Virus programs, Operating Systems, or routers", I want to speak to someone more senior. She kept denying that there was an issue, but then eventually after much pushing, and refusing to get off the phone. She eventually found that, "Oh yes, your cable modem isn't communicating with the server properly." I'm guessing she means the new UBR that I told her I've been put through and which is when the problems started. So they "sent some signals" to my modem, which haven't done anything to help, but there is an engineer coming out tomorrow to take a look. So hopefully, this will solve problems.

It seems a lot of people are experiencing this intermittent connection drop problem.

Thanks again for your help, I welcome any comments on this post.

Keith.

22-04-2009, 15:27	#19
txtman21 Inactive Join Date: Aug 2005 Location: Leeds Area Age: 37 Services: 20Meg Broadband Posts: 19	Re: Constant Disconnection Issues Hi all, Just to keep you updated on my progress. I rang VM yesterday - and after being told they don't hold any kind of historic data on connection drops, I'd have to ring back the next time it happened. I thought, this wasn't good enough, as I had already had troubles for over a week - and no-one would admit to the problem. "What Anti-Virus are you using?" So I told the 2nd person I rang back (a nice lady in India) quite straight but politely, "It has nothing to do with my firewall(s), Anti-Virus programs, Operating Systems, or routers", I want to speak to someone more senior. She kept denying that there was an issue, but then eventually after much pushing, and refusing to get off the phone. She eventually found that, "Oh yes, your cable modem isn't communicating with the server properly." I'm guessing she means the new UBR that I told her I've been put through and which is when the problems started. So they "sent some signals" to my modem, which haven't done anything to help, but there is an engineer coming out tomorrow to take a look. So hopefully, this will solve problems. It seems a lot of people are experiencing this intermittent connection drop problem. Thanks again for your help, I welcome any comments on this post. Keith.