I have a VERY serious problem with my connection that has NOT been dealt with by ANYONE!!!
I have had this problem now for 5 weeks in that I have barley any internet connection during the day or evening times.
I have posted a thread before when this problem first started, I beleive ignition replied to it saying he may be able to help.
I live in the NN10 area and have been told on the 3 previous times I have contacted them that there is a problem in my area and that they are aware of it and are dealing with it.
Today I ring them up and I get told that there are no further fualts in my are and that my modem could be at fualt. So I have to ring back when I get home from work and am sat in front of the pc so they could do some more tests.
Fair enough I think so I get home and spend another 45 mins on the phone to them where they run tests and tell me that it is NORTON that is stopping me from connecting to the internet. So fine ok then. Could you turn it off for me please sir. OK....So I do this for them.
Oh yes it is all working now sir...Simply becuase I could access the internet pages (regardless of it taking 30secs to load up) All is fine now he says. I say NO hang on a minute I still have the problem. I try to send a file over msn and I get nothing. It barely puts up 2kb in the 2 minutes he waited.
So he tries to tell me that it MUST be spyware on my pc. So I then ask him...Ok but first you said it was NORTON...WHY??? Oh I have seen it many times before. NORTON works for 6 months and then blocks all traffic for no reason?? Yeah ok then sure it does....I have used NORTON for 3 years now and am now on 2005 edition and have NEVER had a problem with it.
But ok then let it lie and persue the spyware thing he mentioned. My pc has been reinstalled 2 weeks ago to try and sort this problem but he tells me that it only takes an hour to get back on your PC sir......Ok so
run SPYBOT evryweek to clear it. (WHY HAVE MY LETTERS GONE ON THE SLANT??
)
So anyway i run it again while he is on the phomne with me and yes it does bring up 5-6 things but they are only tracking cookies, I remove then anyway and the problem STILL exists!!!!
I tried to tell him that my PC is NOT in the wromg and he tells me that my modem is recieving 100% and that the modem is sending back 100% but my PC has packet loss?? WTF???
I asked if I could speak to somebody higher up than him or somebody who had a clue what the hell they were doing?? But he told me there was noone.
He asked me to go to the start menu and RUN before he did any of the above and got me to get my I.P address out. This alone took him 10MINUTES!!! As he was obviously following instructions!!!
So where does this leave me then??
I asked for an engineer to come out but he told me NO. There is no point. He would come out and tell me there is NO problem and charge me £85 for the pleasure.
So they will NOT send an engineer to me and the problem is apparently my pc. Either spyware....(Which I cleared while he was on the phone) Or NORTON ( Which I disabled while he was on the phone).
As I write this I have a Torrent open to see what is going on and I have exactly 0KB/s upload and 10KB/s download. Web pages take an absolute age to load so what thye hell can I do?? Where can I go from here??
Thing is at about 12AM tonight I gaurentee that the connection will come back on again and I will upload at MAX 32KB/s for maybe a few hours but then it dies again. It comes and goes in spurts....I either get full up and down or NOTHING of each........
PLEASE PLEASE PLEASE help me!!!! I am paying £40PM for something that is useless to me and this idiot was of no help atall and said nobody else could halp me and nobody would come out?? I have his name aswell which I will not post here, but if anyone wants it then I will be happy to PM it to them.
EDIT: When I posted this I get bare pages....just the writing and stuff....no pics etc. The page loads up the bare minimum. It also took me a couple of minutes to be able to get it back up again to type this edit. It also seems to be upload that is effected more than download. If I do manage to get onto a site I can download anything...Patches, drivers etc....at max speed.