Cable Forum - View Single Post

leemitch · 21-04-2009, 18:19

Hi, hoping someone might be able to help with what can and can't be done here. I've had a virgin (previously ntl, previously...) number for 20 years and have recently moved house. Virgin were supposed to move the number to the new place but "forgot" and we now have a new number. I asked them to put a divert on the old number to the new one and have spoken to 4 different representatives, going through the same procedure each time, they think they can but then they can't because we are now in a different area code so it can't be added to our account. This sounds like rubbish to me but I don't know enough about it to put up a decent argument, anyone else had this problem / know anything about the feasibility of what I'm asking?

Thanks in advance.

21-04-2009, 18:19	#1
leemitch Inactive Join Date: Apr 2009 Posts: 1	Old Virgin Number Divert to new Hi, hoping someone might be able to help with what can and can't be done here. I've had a virgin (previously ntl, previously...) number for 20 years and have recently moved house. Virgin were supposed to move the number to the new place but "forgot" and we now have a new number. I asked them to put a divert on the old number to the new one and have spoken to 4 different representatives, going through the same procedure each time, they think they can but then they can't because we are now in a different area code so it can't be added to our account. This sounds like rubbish to me but I don't know enough about it to put up a decent argument, anyone else had this problem / know anything about the feasibility of what I'm asking? Thanks in advance.