Quote:
Originally Posted by TheNorm
Makes sense. When my carpet was ruined from water damage, my insurance company paid for the cost of replacing the carpet, which included the fee for the fitters.
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Thats because you had a paid "new for old" policy covering your carpets (btw most of the time the amount the insurance companys pay for a replacement carpet is HEAVERLLY reduced (assuming your company worked via mandate under contract to a national carpet retailer)
<------ Carpet fitter for national retailer
As for the actual topic. The law ONLY allows for a company to charge for ACTUAL LOSS and not a punative cost.
As for benmcr's reasons for the cost (new smartcat, admin for blocking old box from the network) i suspect it would breakdown something like this
smartcard £5.00 (Standard price for a high end smart card (such as creaditcard, VM's smartcards are actually low end (there not designed for repeated reinserts according to VM))
Admin 30 seconds (entering the old box's max address into a database (if they actually bother doing it))
replacement box £0-£150 (Depending on boxes age and condition. if its a 10 year old pace repeatdly reconditioned stb VM's corperate accounts would have given it a value of £0 (due to depreation) if its a 2 month old never before used samsong stb it would bee pratically worth new price))
half hour of visiting tech's time inc fuel £30 ish (remember the standard £99 is a PUNATIVE charge and not there actual cost for half hour of a techs time)
total cost £35-£185 depending on age of box