Thread: Stolen Virgin TV Box
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Old 20-04-2009, 14:15   #3
Sir John Luke
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Join Date: Sep 2008
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Re: Stolen Virgin TV Box
Welcome to the forum. You've raised a very good issue here. I've just checked up on VM T&Cs, and they DO state that it is the customer's responsibility to insure all VM equipment for its full value. If your household insurance won't cover it, I'll bet many forum users (myself included) will be checking their policies! Not sure there is too much you can do about it, but maybe some others may chip in with suggestions?

"You are responsible for making sure that our equipment is safe and used properly at all times. To do this, you agree to do the following:
Follow the manufacturer's instructions and any other instructions we have given you;
Keep the equipment under your control (for example, you may not sell it, lend it or hire it out to anyone else, put it up as security for a loan or mortgage, or allow it to be seized under any legal process against you). You must not move our equipment from your home without our permission;
Insure any of our equipment against any loss, theft or damage for the full replacement value;
Not remove, tamper with or cross out any words or labels on our equipment;
Take proper care at all times to prevent the loss or theft of our equipment."
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