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Stolen Virgin TV Box
Hello
Recently we had a burglary and although not much was taken, our Virgin Media box was ripped out from it's shelf under the TV.
When reporting this to Virgin they have been repeatedly using avoidance tactics (..."yes, we'll just find out and call you back tomorrow" - yeah right!) but they have basically eventually said that we will have to pay them £250 for a new box.
Our house insurance will not cover it as the box does not belong to us. It was just the basic package box, not the plus one.
My question is: is there anyway to get another box from them without paying big bucks as we only want to continue using their service, and also will they make us pay for the box when we leave them?
Many thanks in advance
Anna
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