Hi Guys,
Right, I've tried a straight connection into my PC. As expected, the same problem occured once again.
I am 100% certain the problem lies at Virgin's side, as I have recently been re-routed through a new CMTS, and ever since, it's been problems!!!
Can someone please suggest any further course of action.
Please review a traceroute below, detailing my route to
www.cableforum.co.uk as a test.
Tracing route to
www.cableforum.co.uk [87.106.245.143]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms keiths-gateway.inws.local [172.16.1.254]
2 7 ms 8 ms 7 ms yead-cmts-02-lback-20.network.virginmedia.net [8
6.28.232.1]
3 9 ms 8 ms 7 ms leed-t3core-1a-ge-300-1516.network.virginmedia.n
et [80.0.241.93]
4 10 ms 7 ms 7 ms lee-bb-a-so-230-0.network.virginmedia.net [213.1
05.175.65]
5 12 ms 27 ms 15 ms bre-bb-b-as2-0.network.virginmedia.net [213.105.
175.26]
6 14 ms 15 ms 15 ms telc-ic-1-as0-0.network.virginmedia.net [62.253.
185.74]
7 17 ms 15 ms 16 ms ldn-b2-link.telia.net [213.248.100.97]
8 14 ms 16 ms 15 ms ldn-bb2-link.telia.net [80.91.250.229]
9 13 ms 16 ms 15 ms ldn-b4-link.telia.net [80.91.254.22]
10 15 ms 15 ms 15 ms schlund-122981-ldn-b4.c.telia.net [213.248.75.14
]
11 16 ms 15 ms 16 ms ge-2-1.bb-c.the.lon.gb.oneandone.net [212.227.12
0.25]
12 30 ms 31 ms 31 ms te-1-3.bb-c.bap.rhr.de.oneandone.net [212.227.12
0.49]
13 31 ms 32 ms 31 ms ae-2.bb-d.bs.kae.de.oneandone.net [212.227.121.1
96]
14 32 ms 32 ms 31 ms ae-7.gw-distp-a.fs.kae.de.oneandone.net [212.227
.121.225]
15 30 ms 31 ms 31 ms ae-1.gw-prtr-r1-1a.fs.kae.de.oneandone.net [195.
20.247.199]
16 33 ms 31 ms 32 ms server1.cableforum.co.uk [87.106.245.143]
Trace complete.
I have since put my Firewall back in place, as I've determined this isn't the cause of the random disconnections.
Please find below, the traceroute from my NTL Business connection, which is following the same routing structure as my Residential (problematic) connection *used* to follow.
Tracing route to
www.cableforum.co.uk [87.106.245.143]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 172.16.1.253
2 2 ms 6 ms 6 ms 10.120.28.1
3 12 ms 34 ms 35 ms seac-cam-1a-ge914.network.virginmedia.net [80.0.
54.73]
4 3 ms 6 ms 6 ms leed-t3core-1a-ae2-0.network.virginmedia.net [19
5.182.175.165]
5 6 ms 6 ms 10 ms lee-bb-a-so-230-0.network.virginmedia.net [213.1
05.175.65]
6 14 ms 10 ms 10 ms bre-bb-b-as2-0.network.virginmedia.net [213.105.
175.26]
7 18 ms 12 ms 9 ms telc-ic-1-as0-0.network.virginmedia.net [62.253.
185.74]
8 15 ms 14 ms 12 ms ldn-b2-link.telia.net [213.248.100.97]
9 14 ms 8 ms 15 ms ldn-bb1-link.telia.net [80.91.252.9]
10 11 ms 13 ms 13 ms ldn-b4-link.telia.net [80.91.250.233]
11 16 ms 13 ms 12 ms schlund-122981-ldn-b4.c.telia.net [213.248.75.14
]
12 16 ms 12 ms 14 ms ge-2-1.bb-c.the.lon.gb.oneandone.net [212.227.12
0.25]
13 29 ms 24 ms 28 ms te-1-3.bb-c.bap.rhr.de.oneandone.net [212.227.12
0.49]
14 34 ms 27 ms 31 ms ae-2.bb-d.bs.kae.de.oneandone.net [212.227.121.1
96]
15 27 ms 29 ms 28 ms ae-7.gw-distp-a.fs.kae.de.oneandone.net [212.227
.121.225]
16 29 ms 29 ms 27 ms ae-1.gw-prtr-r1-1a.fs.kae.de.oneandone.net [195.
20.247.199]
17 28 ms 28 ms 34 ms server1.cableforum.co.uk [87.106.245.143]
Trace complete.
The business connection, is also plugged directly into a firewall.
I'm certain there is a problem on Virgin's side, is there anyway I can get them to check the CMTS I've been put on, or any of the routers on my path? I'm not sure how I could easily relate this to someone over the phone.
Best Regards,
Keith.