[daveeb]

Hi all I moved into my house 11 years ago which at the time of moving in had no active phone line although there was some old BT (marked GPO) wiring near the front door and a BELL cablemedia master socket in the living room. We had a BT line installed which comprised 2 extensions with no obvious BT master socket (I suspect they used the defunct Bell master socket although I don't know for sure). A few years ago we had an NTL line installed also, the main line uses the Bell cable media master socket. The engineer mentioned something about it at the time, I think along the lines of BT knicked this socket and i've knicked it back). I recently got O2 BB and need a BT master socket for best speeds...of course I don't have one. I complained to BT about this and (a whole month later !!) they rang to say the BT engineer did everything above board and I needed to speak to VM. My gut feeling here is that BT were at fault although they insist that their engineer was quite entitled to use a "dead" piece of socketry to enable the line and that NTL should have provided a new master socket rather then "reposses" the old Bell cable media one. I've e-mailed VM but I can see myself turning into a ping pong ball with each company denying any liability. Does anyone have any views on the rights or wrongs of the whole thing ? i.e. is installation of a master socket compulsory and who is at fault