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cook1984 · 13-04-2009, 21:10

It looks like VM have started STM already. Even I didn't think they would do it that early.

Your best bet is to downgrade to 20 or 10 meg and save yourself some money. If they try to hold you to an 18 month contract just point out that the service is either broken or they change the original terms of the contract (which was for unlimited 50 meg) and you do not agree to the new terms, so the contract is now void.

If they still won't let you, just cancel the direct debit and wait for them to phone you. No point wasting hours with low level drones. Strangely when there is a billing problem you get to speak to someone with a clue right away.

13-04-2009, 21:10	#89
cook1984 Inactive Join Date: Sep 2008 Posts: 556	Re: 50 crap down to 3meg CAPPED It looks like VM have started STM already. Even I didn't think they would do it that early. Your best bet is to downgrade to 20 or 10 meg and save yourself some money. If they try to hold you to an 18 month contract just point out that the service is either broken or they change the original terms of the contract (which was for unlimited 50 meg) and you do not agree to the new terms, so the contract is now void. If they still won't let you, just cancel the direct debit and wait for them to phone you. No point wasting hours with low level drones. Strangely when there is a billing problem you get to speak to someone with a clue right away.