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Zhadnost · 10-04-2009, 09:41

First check http://status-cable.virginmedia.com/vmstatus/summary.do to see if it's a reported issue.

Then I'd post a support enquiry on virginmedia.support.broadband.cable. (details are at http://www.virginmedia.com/myvirginmedia/newsgroups/ )

Include times of day and duration of outages.

The downstream and upstream statistics from the Cablemodem obtained by visiting 192.168.100.1 (username/password is root/root). Do not include MAC address or serial number.

The Log obtained from the modem on 192.168.100.1.

Response times during office hours are typically around 20 minutes (although can be a bit longer).

10-04-2009, 09:41	#2
Zhadnost Inactive Join Date: Sep 2004 Services: XXL Broadband, Phone Posts: 604	Re: Modem Keeps Losing Connection First check http://status-cable.virginmedia.com/vmstatus/summary.do to see if it's a reported issue. Then I'd post a support enquiry on virginmedia.support.broadband.cable. (details are at http://www.virginmedia.com/myvirginmedia/newsgroups/ ) Include times of day and duration of outages. The downstream and upstream statistics from the Cablemodem obtained by visiting 192.168.100.1 (username/password is root/root). Do not include MAC address or serial number. The Log obtained from the modem on 192.168.100.1. Response times during office hours are typically around 20 minutes (although can be a bit longer).