Quote:
Originally Posted by weesteev
The install charge is split into 2 areas, its not a solid £80 fee.
Firstly its £30 install which is the standard charge for a manned installation. This is applicable to all new and existing subscribers.
Secondly, a £50 activation fee applies which will mainly cover any equipment charges (modem/router/USB adapter). Still a bone of contention for people who dont need the wireless N kit but Virgin could still levy the charge as for the modem only.
The fee cannot be waived at the moment unfortunately, even in retentions. I believe sales have new install offers where the install can be offered at subsidised prices but the £50 activation fee is a must. The install cant be placed to the billing system without the 2 charges being applied.
Hope this clarifies things.
p.s... Ben is correct, its an extra £10 per month with the VIP package, infcat its £10 per month with most triple bundles apart from customer loyalty deals.
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I got told that there was no leway from the prices as all employees have been told the person i spoke to said they wouldn't pay that price either