Thread: XXL on VIP Package?
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Old 06-04-2009, 20:31   #12
weesteev
Cable Guru
 
Join Date: Jun 2004
Location: Scotland
Age: 43
Services: Virgin Media Gig1 RFOG, TV360, Stream, GoFibre 1Gb
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Re: XXL on VIP Package?
The install charge is split into 2 areas, its not a solid £80 fee.

Firstly its £30 install which is the standard charge for a manned installation. This is applicable to all new and existing subscribers.

Secondly, a £50 activation fee applies which will mainly cover any equipment charges (modem/router/USB adapter). Still a bone of contention for people who dont need the wireless N kit but Virgin could still levy the charge as for the modem only.

The fee cannot be waived at the moment unfortunately, even in retentions. I believe sales have new install offers where the install can be offered at subsidised prices but the £50 activation fee is a must. The install cant be placed to the billing system without the 2 charges being applied.

Hope this clarifies things.

p.s... Ben is correct, its an extra £10 per month with the VIP package, infcat its £10 per month with most triple bundles apart from customer loyalty deals.
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