I lost connection for a few days last weekend.After phoning the helpline, was advised I needed a new modem.Lad came Saturday,swapped modems over and all seemed fine.However Sunday I lost connection on and off again and in Diagnostics it said.....DNS appears unable to resolve IP address.
The only way I can get back is to close down,switch off at wall and re start after a few minutes.
Its not happened today but if it does ,should I phone them again or is there anything I can do myself to put this right.
Also I am on XL package and after using Speed test I got this....
Download 7.12Mb/s
Upload 0.73 Mb/s
Are the above numbers right? We use 2 x pcs through a router ( not wireless)
Be gentle with any replies
and be patient with a very harassed mam
Many thanks