Quote:
Originally Posted by bernardharte
My (50Mb) Broadband failed last Friday at 6pm. When I phoned support, there was a message saying that the issue was affecting my area with an expected fix of 10pm. It did not come back.
I have a few questions:
a. During one of the calls I was told that my local cabinet has had a "high txload" since "last year" Could this - which I understand to be a router problem - be why I don't get good speeds on my 50 gig service?
b. Although I was told that VM engineers were actively working on the issue over the weekend, the timing suggests otherwise. Would I be right in thinking that it's cheaper to pay compensation that it is to call-out on-call engineers?
c. Talking of compensation; how much would you expect VM to credit for an outage of getting-on for 70 hours?
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A. High TX load should no longer be an issue, you've been moved onto a new ubr capable of 50Mb with not very many customers.
B. For a total loss of service, yes engineers are dispatched during the night and at weekends.
C. As Moldova says credit for loss or service is done on a 24 hour basis, so take your monthly charge, divide it 30 then multiply it by 3 to cover your 3 days with no service.