No, it's not back up...I've plugged in a spare pace box I had from a previous iinstall and now have just the big five channels, but no virgin1

.
I foned India last night who had not heard of any method of sending my box a signal to refresh the box's memory (or whatever) We got as far as unplug the box wait two mins then replug in, "can you tell me whats happening now Mr Mac10"...as soon as I told him it was the same, stuck on the first page "virgin media will start shortly", he arranged for an engineer to call this coming monday afternoon. I spose that means I'll have to tidy up..
Anyway, just so you know, I have unplugged and plugged the Samsung box on numerous occassions without a single complaint from the box.
It just seems to me that the arrival of the new telly was just too much for the poor old thing.