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Originally Posted by leeswin
ok so know i join the crowds. Not 1 problem with ntl in over 4 years now they just dont want my money (i guess).
ntl keep saying my card is rejected but that is crap, i have used 2 diff cards over 4 times and both cards work fine with every other company. NTL dont seem to get this fact and dont seem to want to listen - ARGHHHHHH, it is getting me anoyed now as i owe 2 months bills and its not for the lack of trying to pay.
is there anyone out there who can help, had this prob before? - please please help me (beginging to think paying my bill is harder than what it looks!!!)
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I had a very similar problem. I paid on two occasions with a perfectly valid debit card and subsequently both payments were rejected and services suspended. After many calls to find the root of the problem it may have been caused by a change of expiry date, even though I had been very clear to the customer service advisor on both occasions that this had changed. To get my services up and running I then paid with a different card but NTL took payment, not from this card, but the original one that had been rejected
. i assume this is an unauthorised payment. I have now succumbed to DD even though I have heard of people having problems with this, but I just don't want my services suspended for no reason again.