Cable Forum - View Single Post - Constant Disconnections, Engineer has come and finds no faults...?

Wyrdlight · 05-04-2009, 11:14

Heya.

We have 20 meg cable virgin internet ect.

Since last Thursday Night we have had constant disconnections from the internet with 4-7 mins between each disconnection.

The disconnection lasts maybe half a second, with connection being restablished almost instantly, on the other hand this means that playing games on the net or downloading things becomes impossible.

We called Virgin and they sent and engineer who could find no problems of any kind he replaced modem, and the problem persists. We have tired running the modem plugged direct into the pc, and the problem persists.

We run a home network with 4 or 5 pc's, 2 xbox 360's and 2 i phones, the disconnection problem is presant on all devices as far as i can tell.

The power levels ect on the modem were all said to be fine by the engineer.

What could the problem be? most of the parts of the network are new and all were working perfectly until Thursay night, which leave me to believe that somthing happened then to cause the problem.

Any ideas what the problem could be? I am not very technologically minded and these problems are completely beyond me.

Many thanks for any help given.

05-04-2009, 11:14	#1
Wyrdlight Inactive Join Date: Apr 2009 Posts: 4	Constant Disconnections, Engineer has come and finds no faults...? Heya. We have 20 meg cable virgin internet ect. Since last Thursday Night we have had constant disconnections from the internet with 4-7 mins between each disconnection. The disconnection lasts maybe half a second, with connection being restablished almost instantly, on the other hand this means that playing games on the net or downloading things becomes impossible. We called Virgin and they sent and engineer who could find no problems of any kind he replaced modem, and the problem persists. We have tired running the modem plugged direct into the pc, and the problem persists. We run a home network with 4 or 5 pc's, 2 xbox 360's and 2 i phones, the disconnection problem is presant on all devices as far as i can tell. The power levels ect on the modem were all said to be fine by the engineer. What could the problem be? most of the parts of the network are new and all were working perfectly until Thursay night, which leave me to believe that somthing happened then to cause the problem. Any ideas what the problem could be? I am not very technologically minded and these problems are completely beyond me. Many thanks for any help given.