Cable Forum - View Single Post - Virgin Media National Broadband (ADSL) router issue?

**Chris** · 02-04-2009, 14:37

Unfortunately the fault has proven to be intermittent and has vanished completely today. So I have my full service restored, but no answer as to the problem. The engineer speculates that it may be a wet joint on the 50-pair cable between here and the exchange (we're very rural and it's all overground, on poles, all the way back to the village). So I need to wait until we have a run of wet and windy weather and see what happens!

However he did remark that had I called it in to Virgin as a broadband fault rather than to BT as a voice service fault I'd have had a fight on to get them interested and most likely a two-week wait before they would get someone from BT Openreach to investigate, due to VM having to pay BT for callouts. So I think trying to get your voice service 'repaired' is definitely your best option, if you have even a hint of crackling on the line.

02-04-2009, 14:37	#7
Chris Trollsplatter Cable Forum Team Join Date: Jun 2003 Location: North of Watford Services: Humane elimination of all common Internet pests Posts: 38,403	Re: Virgin Media National Broadband (ADSL) router issue? Unfortunately the fault has proven to be intermittent and has vanished completely today. So I have my full service restored, but no answer as to the problem. The engineer speculates that it may be a wet joint on the 50-pair cable between here and the exchange (we're very rural and it's all overground, on poles, all the way back to the village). So I need to wait until we have a run of wet and windy weather and see what happens! However he did remark that had I called it in to Virgin as a broadband fault rather than to BT as a voice service fault I'd have had a fight on to get them interested and most likely a two-week wait before they would get someone from BT Openreach to investigate, due to VM having to pay BT for callouts. So I think trying to get your voice service 'repaired' is definitely your best option, if you have even a hint of crackling on the line.