[johnnywishbone]

hey Chris,

thanks for the reply
- did you have any luck with your call out?

the VM thing is escalating now again though, as they are now telling us that we are on a NEW 12 month contract with them from feb, since we changed over our service to only ADSL.... we specifically asked the at the time of moving whether this would be the case, and were categorically told NOT AT ALL!!

From my recent experience no one seems to care/know what's going on at the NATIONAL section of VM and this is my major gripe
Anyone had this bother with the NEW contract mystery, and did you get round it?

Also if anyone has higher up contact information within VM and could arrange to fwd this to me via mail, then i would be eternally grateful as going through the process each time to arrive at the latest episode of this mess with them is wearing me and my G/F out, and i feel that communicating with a more senior member of VM would be of benefit....

cheers

JWB