Cable Forum - View Single Post - V+ £49 Offer only for existing customers?

cabletel · 02-04-2009, 15:13

Hey Guys. Been with VM for approx. a year and a half now (was also with NTL for over a year a few years back) and have had no big problems (issue with phone line shortly after install but resolved promptly enough) and been very happy with the service.

Been keen on the V+ for a while but with current situation price was a bit too steep for my liking. However the new £49 offer was a pleasant surprise. I called to order but was told this was only for new customers. Having recently seen the Offers from all policy talked about on the forum i informed the lady of this but she said this applied "only to bundle offers". I replied that i have had all three services for a year and a half including the XL tv package so i don't see the difference between a new customer taking on the exact same package is entitled to the offer where as a loyal customer whos been paying for this for 1 1/2 years does not.

Lady then asked for my account details which i gave and looked at my account and said that because i had been recieving a loyalty discount i could not get offer, otherwise she may have been able to help. I accepted this, thanked her and hung up but am still quite confused.

Regarding my discount, my wife had been let go from her job just before christmas so we decided it was best to look at our finances, sky had a decent offer on SKY+ and we were thinking of moving to them, however virgin retentions said they'd knock some money off the cost of my bill permanently and i wouldnt have to downgrade any services. I was quite happy with this as there would now be not much difference than the offer from sky but i wouldnt have to go through the hassle of switching (plus VM have far superior internet connection imo.) so i accepted. Was informed that only downside would be that i would once again be into a 12month contract, which i was happy enough with but i was not informed that this would make me ineligable from any special offers, had i known this i would not have accepted as i had always had the mindset of getting V+ once the price came down a bit.

Sorry for the rant but can someone kindly clarify what the situation is for me - Am i or aren't i eligible to get V+ and if not is it because its just for new customers or its not for those with a loyalty discount? Any information would be greatly appreciated. Thanks.

02-04-2009, 15:13	#1
cabletel Inactive Join Date: Feb 2009 Location: Belfast Services: Virgin Media TV XL; Virgin Media BB L; Virgin Media Phone M Posts: 15	V+ £49 Offer only for existing customers? Hey Guys. Been with VM for approx. a year and a half now (was also with NTL for over a year a few years back) and have had no big problems (issue with phone line shortly after install but resolved promptly enough) and been very happy with the service. Been keen on the V+ for a while but with current situation price was a bit too steep for my liking. However the new £49 offer was a pleasant surprise. I called to order but was told this was only for new customers. Having recently seen the Offers from all policy talked about on the forum i informed the lady of this but she said this applied "only to bundle offers". I replied that i have had all three services for a year and a half including the XL tv package so i don't see the difference between a new customer taking on the exact same package is entitled to the offer where as a loyal customer whos been paying for this for 1 1/2 years does not. Lady then asked for my account details which i gave and looked at my account and said that because i had been recieving a loyalty discount i could not get offer, otherwise she may have been able to help. I accepted this, thanked her and hung up but am still quite confused. Regarding my discount, my wife had been let go from her job just before christmas so we decided it was best to look at our finances, sky had a decent offer on SKY+ and we were thinking of moving to them, however virgin retentions said they'd knock some money off the cost of my bill permanently and i wouldnt have to downgrade any services. I was quite happy with this as there would now be not much difference than the offer from sky but i wouldnt have to go through the hassle of switching (plus VM have far superior internet connection imo.) so i accepted. Was informed that only downside would be that i would once again be into a 12month contract, which i was happy enough with but i was not informed that this would make me ineligable from any special offers, had i known this i would not have accepted as i had always had the mindset of getting V+ once the price came down a bit. Sorry for the rant but can someone kindly clarify what the situation is for me - Am i or aren't i eligible to get V+ and if not is it because its just for new customers or its not for those with a loyalty discount? Any information would be greatly appreciated. Thanks.