Quote:
Originally Posted by chickendippers
Here's the response I got from the complaint email I sent a few days ago:
On the plus side, it's nice to see these email forms are now being responded too.
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I find it very hard to believe what this guy says, "the majority of our customers are more than happy with oversea call centers", I seem to remember somebody posting a link recently that VM put out saying, "our oversea call centers do not mean a second rate service". They went on to admit that they had been receiving complaints about the language barrier and they then showed a clip of very happy Indians being "retrained".
Also two separate VM engineers whom I know have both told me that this is one of the biggest complaints they hear about from customers when on their rounds.
Strange also how companies like Saga and Admiral are now using the fact that they have UK call centers in their advertising, I think the person who spun you that line chickendippers that, "most of us are happy with foreign call centers" is either deluded to the extent he believes it or he's trying to delude you mate.
