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Trent · 02-04-2009, 00:57

I however do have experience of Global Service Delivery.

The Data Protection Act only applies in 1 country.. The UK.. Once your data leaves the shores of this land it is subject to the laws of the land in which its used. The Phillipines for example does not have any Data Protection Laws and 45% of all personal data thefts occur in asian countries. 23 % in African Countries, 22% in American countries (38% of these in the US!!) 10% in the EU. (only 15% of these occur from UK companies! and most are data loses not thefts).

Do you think your financial records are safe.. No.. truth is anyone anywhere in the world will be at risk but with companies like Virgin Media outsourcing out data to far off lands it will get much worse.

I will now not speak to a contact centre that is not in the UK. If you feel strongly about this then you should write to your MP, raise this issue on local media.

I am trying to create a No10 Petition on the issue and would like you guys to all sign up for it, if it gets approved - I have delibrately taken this from a Data protection standpoint as there are numerous petitions on the no10 website to stop outsourcing of contact centres they have about 400 signitures in total. The trick here is not to sound "Protectionist" but instead to sound like your primary interest is to give the choice back to the consumer.

Your petition reads:

We the undersigned petition the Prime Minister to Add a clause
to the Data Protection Act 1998

We ask the Prime Minister to add a clause into the Data
Protection act which reads "Data collected in the UK may not be
used, transfered or in anyway accessed by companies,
individuals or groups, with out the express permission of the
Data Subject, which are based outside of the UK. It will be the
responcability of the company, individual or group who collects
the data to ensure the data is used in compliance with this
section of the act and failure to comply with this provision
would be subject to the same provisions as provided for with
this act to deal with data misuse. Companies, groups or
individuals who intend to use this data must provide a service
for data subjects who excercise the right to keep their data in
the UK which complies with these provisions"

Will post link if it gets published.

02-04-2009, 00:57	#20
Trent Inactive Join Date: May 2007 Location: Dundee Age: 44 Services: M+ TV, L BB, M Phone Posts: 84	Re: Virgin media off shore call centres I however do have experience of Global Service Delivery. The Data Protection Act only applies in 1 country.. The UK.. Once your data leaves the shores of this land it is subject to the laws of the land in which its used. The Phillipines for example does not have any Data Protection Laws and 45% of all personal data thefts occur in asian countries. 23 % in African Countries, 22% in American countries (38% of these in the US!!) 10% in the EU. (only 15% of these occur from UK companies! and most are data loses not thefts). Do you think your financial records are safe.. No.. truth is anyone anywhere in the world will be at risk but with companies like Virgin Media outsourcing out data to far off lands it will get much worse. I will now not speak to a contact centre that is not in the UK. If you feel strongly about this then you should write to your MP, raise this issue on local media. I am trying to create a No10 Petition on the issue and would like you guys to all sign up for it, if it gets approved - I have delibrately taken this from a Data protection standpoint as there are numerous petitions on the no10 website to stop outsourcing of contact centres they have about 400 signitures in total. The trick here is not to sound "Protectionist" but instead to sound like your primary interest is to give the choice back to the consumer. Your petition reads: We the undersigned petition the Prime Minister to Add a clause to the Data Protection Act 1998 We ask the Prime Minister to add a clause into the Data Protection act which reads "Data collected in the UK may not be used, transfered or in anyway accessed by companies, individuals or groups, with out the express permission of the Data Subject, which are based outside of the UK. It will be the responcability of the company, individual or group who collects the data to ensure the data is used in compliance with this section of the act and failure to comply with this provision would be subject to the same provisions as provided for with this act to deal with data misuse. Companies, groups or individuals who intend to use this data must provide a service for data subjects who excercise the right to keep their data in the UK which complies with these provisions" Will post link if it gets published.