Here's the response I got from the complaint email I sent a few days ago:
Quote:
Thanks for your email regarding our recent increase in outsourcing for our call centres.
First of all I'd just like to say how sorry I am that you've not had particularly good experiences with our outsourced centres. We feel that our outsourced centres are just as good as our UK based centres. Our staff are all highly trained and the majority of our customers are more than happy with this service.
However, i do understand that theirt have been a few issues with our centres. I'm therefore more than happy to pass your feedback on to the relevant department to let them know how you feel. We value our customers opinions highly and feel that taking feedback from people like yourself is the best way to improve our service.
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On the plus side, it's nice to see these email forms are now being responded too.