After the fiasco of the Indian call centers you'd have thought VM would have learned their lesson, other UK companies are actively using the fact they have UK call centers as a selling point in their advertising, but not it seems VM, they are well aware that foreign call centers are one of the customers biggest moans and yet here they are opening even more.
It may look good to some bean counter in a darkened room at VM towers, but the average customer upon ringing up CS will now find even more people he/she can't understand or be understood by, even if you get past this barrier the foreign call centers fob you off with a list of pat answers written in front of them, you end up finishing the call and ringing again hoping to get an English speaker and invariably when you do the problem is solved quickly and efficiently.
IMO these foreign call centers are a complete false economy, I mean what price do VM put on providing a decent CS for us? not much it would seem.
VM are getting rid of the very people that their customers hope and pray will answer the phone when they ring with a problem, and are going to replace them with some non English speaking automaton.
How short sighted can they be?
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Originally Posted by chickendippers
It's a shame they don't even outsource somewhere decent; I have experienced South African call centres with both Virgin Mobile and Plusnet and they are pretty much equal to their British counterparts.
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Agreed, but then again their first language is English so its no real surprise
, now it appears we are off to the Philippines!