[johnnywishbone]

So, here is the deal-

after many weeks (4 weeks) of back and forth with VM regarding a simple change of address that included taking our Bband service with us, but not other cable services due to location not providing them...( additional charges that were promised WOULD NOT be taken from the account, Customer service advisors either being moderately helpful - or else seemingly stoned and with no clue on actually providing help -and with no knowledge of which account to deal with, even though the old one was now closed!!)
we have now come across another issue with the router.

( would like to point out that before, on full cable we had very limited issues and would have said the service was very good)

the router will be on for sometimes 2-5 min before the RED internet light pops on and we need to re-boot the sucka..

sometimes it can be fine for hours - sometimes minutes.

another issue that has just been noticed over the last week:
when a landline call come in, the internet will just cut out completely and no browsing is available, for the length of the call!!
(- spiltter is in cables are in the correct slots)

anyhoo just wondering if anyone could shed some light on the subject as i feel that a new provider will be the next course of action very soon!

JWB