[Stingrayj]

I finally got wi-fi after a weekend of tedium frustration and cursing. No celebrations in this house...The following protocol did the trick, all other suggestions failed:

In short you need to reboot the modem by unplugging it from the mains and
plugging it back in while it is connected to the other device:

Try these steps:
1. Power off and disconnect everything; Mac, router/hub/and modem
2. Connect all devices together via Ethernet cables; a cable from the modem
to the hub/wireless router and one to the Mac
3. Power on the modem;
4. Wait 5 minutes;
5. Power on the router/hub
6. Wait 5 minutes;
7. Power on the computer.



It seems utterly bizzare in the 21 century that we are still talking about switching machines on and off (and using paperclips!). Bit like kicking the tellie to make it work. I guess technology is still in its infancy really and in a few years people will have a good laugh about such solutions.

thanks anyway for everyone who offered help. I do think that a straightforward 'how to' guide for Mac users wd be v useful, and don't get me started again on Virgin. I have made two official complaints now with management.

They sd spend less time sponsoring the likes of Jensen Button and some resources on support.