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madmax2 · 29-03-2009, 04:37

yup, I still have a pace 4001 stb giving me "broadband" at a blazing 1mb, even though I am on a 2mb package. as I understand it, the STB can only support a max of 1mbps

Last time I phoned customer services to try get a modem sent out I got some story about how my area doesnt support cable modems, which I know is a blatant lie as my neighbour had 20mbps at the time.

I got the hump because I dont really like arguing so put the phone down and fumed to myself. This was a year ago. I have now built up the courage to phone them again, but can anybody tell me what normally happens....do they just put a cable modem in the post, and disable the STB ethernet? do they send out a splitter too? does an engineer have to come around or anything?

thanks in advance
madmax2

29-03-2009, 04:37	#1
madmax2 Inactive Join Date: Jul 2006 Posts: 3	Pace 4001 yup, I still have a pace 4001 stb giving me "broadband" at a blazing 1mb, even though I am on a 2mb package. as I understand it, the STB can only support a max of 1mbps Last time I phoned customer services to try get a modem sent out I got some story about how my area doesnt support cable modems, which I know is a blatant lie as my neighbour had 20mbps at the time. I got the hump because I dont really like arguing so put the phone down and fumed to myself. This was a year ago. I have now built up the courage to phone them again, but can anybody tell me what normally happens....do they just put a cable modem in the post, and disable the STB ethernet? do they send out a splitter too? does an engineer have to come around or anything? thanks in advance madmax2