[Peter_]

Originally Posted by beggarsu

Hi all,

Thanks for helping me out with your suggestions.

I phoned support this morning and they needed to reset my modem from their end and my modem config shows:

Maximum Downstream Data Rate : 20480000 bps
Maximum Upstream Data Rate : 768000 bps

I'll test the speed out from a newsgroup and see if I get any improvements.

Did they order a new modem for you if not call back as you need one.