Cable Forum - View Single Post - Account upgraded 20Mb, modem not upgraded

beggarsu · 27-03-2009, 17:06

Hi all,

I'm having problems with my internet download speeds. Virgin upgraded my account a few days ago from 10Mbit to 20Mbit and it shows in my internet account, but I noticed my speeds are still in the 10Mbit range (below 1 MB/s). I checked the modem config and it displays the following:

Network Access : Enabled
Maximum Downstream Data Rate : 10240000 bps
Maximum Upstream Data Rate : 512000 bps
Maximum Number of CPEs : 1
Software Upgrade File Name : ntlhm120_ntl0002.cpr
Software Upgrade AdminStatus : allowProvisioningUpgrade
Software Upgrade OperStatus : failed

The modem is an old ntl silver model (ambit) but I think it supports 20Mbit connection? I've tried rebooting the modem but still displays the above.

Should this modem be replaced?

Thanks for your help.

27-03-2009, 17:06	#1
beggarsu Inactive Join Date: Jan 2006 Posts: 2	Account upgraded 20Mb, modem not upgraded Hi all, I'm having problems with my internet download speeds. Virgin upgraded my account a few days ago from 10Mbit to 20Mbit and it shows in my internet account, but I noticed my speeds are still in the 10Mbit range (below 1 MB/s). I checked the modem config and it displays the following: Network Access : Enabled Maximum Downstream Data Rate : 10240000 bps Maximum Upstream Data Rate : 512000 bps Maximum Number of CPEs : 1 Software Upgrade File Name : ntlhm120_ntl0002.cpr Software Upgrade AdminStatus : allowProvisioningUpgrade Software Upgrade OperStatus : failed The modem is an old ntl silver model (ambit) but I think it supports 20Mbit connection? I've tried rebooting the modem but still displays the above. Should this modem be replaced? Thanks for your help.