Quote:
Originally Posted by HSp8
mine was bad last night - down to 1Mb (tried unplugging modem/router/etc) - made no difference
but by the time I'd figured out how to post to Virgin Support on newsgroups (strictly a binary files man myself), It'd gone back to normal
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What time was this !!!!
Ive just been onto Tech Support, and spoke to a nice chap from liverpool, he has checked my line and said the snr is spot on and hasnt showed it move much from 35, he has put a trace on it for a week and if there are any issues he will call me back (how nice),
He thought it may have been a router problem, but I,m not convinced because when it went down the other night, i tried it through the modem and it still wasnt online,
He did however give me a bit of info that if the, "Tick" ready light is on then it should be ok, and if its flashing quickly then it means there is a upstream problem, and if it flashes slowly its a downstream issue.
Just something to bear in mind.
Hat off to VM, the phone call was helpfull, uk based, not rushed at all, and although no specific problem found left me feeling satisfied.
Lets see how it goes over the weekend.
