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BenMcr · 27-03-2009, 10:55

No company can guarantee a connection outside their core network

The way I see it if Virgin sell you a 20Mbit connection and can prove that you get that speed within the Virgin network then they are providing you the product they sold you.

If however you are on 20Mbit and you get 2Mbit or less within the network, then Virgin would need to look at it and offer compensation as it would not be the product they sold you

27-03-2009, 10:55	#26
BenMcr Inactive Join Date: Nov 2006 Location: Manchester Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1 Posts: 17,929	Re: Legal Obligation? No company can guarantee a connection outside their core network The way I see it if Virgin sell you a 20Mbit connection and can prove that you get that speed within the Virgin network then they are providing you the product they sold you. If however you are on 20Mbit and you get 2Mbit or less within the network, then Virgin would need to look at it and offer compensation as it would not be the product they sold you