Quote:
Originally Posted by haydnwalker
No..because they can provide all services if stated its available in your area... YOUR meaning is different in the sense of "20mb and only getting 1mb"
|
They sell three tiers (or did when I signed up), up to 2Mb, up to 10Mb and up to 20Mb. If I only get up to 2Mb on the up to 20Mb package then they are not able to provide the level of service I signed up for. They can only provide me with the up to 2Mb package.
Quote:
Originally Posted by haydnwalker
If they say they can provide the 20Mb Tier then they can provide you with an up to 20Mb service. As has previously been stated, it is a contended service and their could me many other people sharing your bandwidth (just as it is on ADSL)
|
That's the whole point of this thread. How far can they push the
up to and is there a point at which it becomes illegal?
Quote:
Originally Posted by haydnwalker
As far as I'm aware if you aren't getting anything near the tier of service you pay for, then can offer you a tier closer with the savings that come with it - but are probably not obgliated to do so.
|
Again, my point. They don't do this unless pushed and even then it's up to the customer to chase, but should they be obligated to do this? Anyone know?
Quote:
Originally Posted by haydnwalker
Fair point - but they are a business - and its all about the marketing... Do your research before signing up  |
Happened after I signed up so that's not relevant.
Quote:
Originally Posted by haydnwalker
Its not all like that... at least, not in my experience with them.
|
Good for you, long may it continue. Doesn't help me much though...
Quote:
Originally Posted by haydnwalker
Are you trying to find a casing point to make all of VMs departments customer-facing?
|
The only people that can fix my problem, I cannot talk to. I've never mentioned any other department, and I can't say I'm bothered about any other dept to be honest. So the answer is no.
Quote:
Originally Posted by haydnwalker
How do you know?
|
I just rang Virgin sales from my mobile and asked what speed I could expect in my area if I signed up for 20Mb (obviously no postcode because I'm still househunting!). Guess the answer. It involved lots affirmatives and plenty of mention of fibre optic broadband. Did you really expect anything else???????
Quote:
Originally Posted by haydnwalker
Have you been to all the houses connected to your UBR and asked them all to do a Speed Test?
|
The UBR is constantly chronically oversubscribed all the time - in the words of a Virgin Media newsgroup technician "minimal throughput". Why would I need to run speed tests if I've already been told this information?
You sure do ask a lot of questions!!!
Cheers for that Sloman. I'll give it a go.