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vb_packets · 26-03-2009, 16:55

ok i am not happy with my 50mb Broadband. I was told i would have to pay a £99 fee for them to come out and replace the modem for a older sleeky thing and i would not get a refund when other customers have been refunded the full £80 if they are unhappy with their service and put them back to 20MB.

So if i want to cancel out 50MB i got to pay £99.00 for them to collect the modem then i got to pay the £80 install charges on top

i been a customer for 9yrs and they got a cheek to tell me this.

26-03-2009, 16:55	#1
vb_packets Inactive Join Date: May 2007 Posts: 22	Not Happy With Virgin Media Rep ok i am not happy with my 50mb Broadband. I was told i would have to pay a £99 fee for them to come out and replace the modem for a older sleeky thing and i would not get a refund when other customers have been refunded the full £80 if they are unhappy with their service and put them back to 20MB. So if i want to cancel out 50MB i got to pay £99.00 for them to collect the modem then i got to pay the £80 install charges on top i been a customer for 9yrs and they got a cheek to tell me this.