26-03-2009, 16:45
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#16
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Inactive
Join Date: Jan 2004
Location: Newcastle and Horsham
Services: On-cable: TV-L, BB-L, Phone-M.
Off-cable: Sky+ HD, Plusnet Unlimited.
Posts: 1,432
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Re: Legal Obligation?
VM offer a 30 day money back guarantee, if you don't get the speed you pay for then you can leave without penalty. If you're outside that then follow the complaints procedure: http://allyours.virginmedia.com/pdf/...ctice_0208.pdf
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